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Frequently Asked Questions
- What are your days and hours of operation?
We are open 7 days a week from 9:00am to 6:00pm. Traveling V.I. Baby observes the following holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Orders will be delivered up to the day before the holiday and will be picked up beginning the day after.
- Are your services and equipment insured? Yes. Traveling V.I. Baby takes every precaution to ensure the safety of its customers and property. We are specifically insured for the rental of baby equipment. We meet or exceed every requirement from the insurance industry specific to renting baby and child equipment.
- How is your equipment maintained and cleaned?
Traveling V.I. Baby only uses equipment that has been certified by the Juvenile Products Manufacturers Association (JPMA) and recommended by the Consumer Product Safety Commission (CPSC). We immediately submit all warranty information to ensure notification of any recall and safety updates.
We meet or exceed the same sanitary requirements for the child care industry and only use organic and non-toxic chemicals to clean our equipment. Our linens are professionally laundered by certified organic providers. All inventory is stored in a temperature controlled environment to maintain the integrity of every item.
- What do I need to know about renting a crib from a hotel?
Because hotels are not in the business of baby and child equipment it is important to ask specific questions. Everyone has a different interpretation of a "crib". You will want to ask what type of crib they use and how often they are cleaned and replaced. Most importantly you'll want to make sure it's a FULL SIZE crib. Many hotels will tell you that it is a crib, but it actually a portable crib or a pack-n-play. Ask if it is wood or metal, the metal cribs are very uncomfortable. Ask if the mattress is of full thickness (5 inches). Most hotels use a thinner mattress (3 inches) and are not very comfortable, especially for longer periods of time. Portable cribs are not recommended for children over 6 months of age.
- What do I need to know about renting a car seat from a car rental company?
Because rental car agencies are not in the business of baby and child equipment it is most likely the seats will not be in as good of condition as if you were renting from a company that specializes in it. You will want to ask what types of seats they use, how often they are cleaned and replaced and how they monitor the seats for recalls. Most importantly, you will want to make sure it is a confirmable reservation and not on a first-come first-served basis.
- What is the STATE child restraint law?
GEORGIA CAR SEAT LAW
The National Highway Traffic Safety Administration (NHTSA) recommends:- REAR FACING SEATS in the back seat from birth to at least 1 year old and at least 20 pounds.
- FORWARD-FACING TODDLER SEATS in the back seat from age 1 and 20 pounds to about age 4 and 40 pounds.
- BOOSTER SEATS in the back seat from about age 4 to at least age 8, unless 4'9" tall. Booster Seats till child is 8 years or 4'9"
- SAFETY BELTS at age 8 and older or taller than 4'9". All children age 12 and under should ride in the back seat.
You may also visit Safe Kids Worldwide for more information.
- Do you install car seats? Is there an extra fee?
Yes. The fee for installation is $10 per car seat. We have at least one Certified Child Passenger Safety Technician on staff to assist you with the installation of your rented car seat. In the event that staff is not available the instruction manuals are provided with every rental.
For more information, please visit: http://www.seatcheck.org and http://www.safekidsweb.org/
- Is there a minimum delivery fee?
The minimum delivery fee is $30; however final delivery fees are based on distance, date and time of the delivery. Standard delivery hours are between 9:00am-6:00pm. Deliveries made outside of normal delivery hours may be subject to an additional fee. Orders placed within 24 hours of required delivery may also incur an additional service fee. Please refer to the location page for more information.
- When should I place my order? Is there an order minimum?
It is best to place your order as soon as your travel plans are confirmed. This will guarantee availability of the items you require, specifically during the holiday and peak seasons. There is a $30.00 minimum equipment rental on all orders.
NOTE: There is a $30.00 minimum rental and 3-night minimum on the following holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
- What is your cancellation policy?
Cancellations prior to 72 hours of the order date are subject to a 5% service fee. Cancellations within 72 hours of the order date are subject to a 50% service fee. Refund and credit policies vary by location. Credit may be used for future rentals at any location.
- Are your services and equipment insured?
Yes. Traveling V.I. Baby takes every precaution to ensure the safety of its customers and property. We are specifically insured for the rental of baby equipment. We meet or exceed every requirement from the insurance industry specific to renting baby and child equipment.
- How is your equipment maintained and cleaned?
Traveling V.I. Baby only uses equipment that has been certified by the Juvenile Products Manufacturers Association (JPMA) and recommended by the Consumer Product Safety Commission (CPSC). We immediately submit all warranty information to ensure notification of any recall and safety updates.
We meet or exceed the same sanitary requirements for the child care industry and only use organic and non-toxic chemicals to clean our equipment. Our linens are professionally laundered by certified organic providers. Our entire inventory is stored in a temperature controlled environment to maintain the integrity of every item.
- Are your services and equipment insured?
You are visiting:
Traveling V.I. Baby of Atlanta
Toll Free: (855) 341-3200
Fax: (757) 271-1592
atlanta@travelingvibaby.com
*** Specials ***
First time customers receive 10% off of Equipment rental.
Discount code: TVUS10